And it’s important to fill out every required blank on the form. This step is mandatory before initiating arbitration. Our legal department will investigate your claim, and we’ll have 60 days to try to work it out informally. If you choose arbitration, the first step is to send AT&T’s legal department a completed Notice of Dispute form. That’s because our agreement doesn’t allow us to bring class arbitrations or claims on behalf of other people. The arbitration will be between just you and AT&T. And the arbitrator can award the same thing a court could award you. Any hearings will be in the same county as your billing address, or they might be held by phone or videoconference. AT&T generally pays the arbitration fees, with a few exceptions. It’s where you make your case to a neutral third party (an “arbitrator”) instead of a judge or jury in court.
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An “arbitration” is a less formal alternative to a jury trial or class action. If you decide to take your claim to arbitration, follow our arbitration agreement, which can be found in part 1.3.2 of the Consumer Service Agreement. (Note: Most small claims courts will require payment of a filing fee). If you decide to take your claim to small claims court, look up the small claims court in the county of your billing address. At part 1.3.2, it includes an “arbitration agreement,” where we agree to resolve any disputes in small claims court or arbitration, instead of a more complicated jury trial or class action. Your options are outlined in the AT&T Consumer Service Agreement. If you're not satisfied after chatting online or calling customer service, we’d like to know.
At AT&T, we’re committed to resolving our customers' disputes in a fair and efficient way.
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